Return & Shipping Policy | The Flowerpot

At The Flowerpot, we strive to provide our customers with a seamless shopping experience, and this includes our shipping and return policies. To ensure transparency and clarity, we have updated our policy to include the following:

Shipping Policy: Please allow 2-3 business days for orders to be processed and shipped. The average delivery time is between 3-6 weeks, with made-to-order products being closer to the latter. Please note that delivery times may vary depending on the shipping destination and carrier.

Return Policy: We understand that sometimes items may not meet your expectations, and we want to make the returns process as hassle-free as possible. Here are our updated return options:

• Store credit: If you would like to return your purchase for store credit, we will provide you with a credit for the full purchase amount that can be used towards a future purchase.
• Exchange: If you would like to exchange your purchase for a different item, we will be happy to process the exchange within 30 days of the original purchase date.
• Refund: If you would like to return your purchase for a refund, we will process the refund within 30 days of the original purchase date.

Please note that final sale items are non-returnable and non-exchangeable. All items must be returned in their original condition, with all tags and packaging intact. We cannot accept items that are not in their original condition.

If you have any questions or concerns about our return policy, please don't hesitate to contact us. Our exchange window is 30 days from the original purchase date, and we are not able to accept returns or exchanges after this time frame.

To initiate a return, please contact info@theflowerpot.com.au and provide us with your order number and details of your return. We will provide you with a returns form and instructions on how to return the item. Please include the returns form with your return package.

We hope that these updates will provide you with a better understanding of our policies and make your shopping experience with us even more enjoyable.